Refund Policy

Try before you pay

Every new ETeext account starts with a 21-day free trial of PRO, with no payment details required. We encourage you to test everything — styles, effects, AI features — before deciding to subscribe.

14-day money-back guarantee

If you subscribe to PRO and change your mind, you can request a full refund within 14 days of your first purchase, no questions asked. This guarantee covers, and goes together with, the withdrawal right granted to consumers in the European Union.

Renewals

Subscription renewals are not refundable pro rata. Instead, you can cancel at any time: your PRO access continues until the end of the period you have already paid, and no further payment is taken. We recommend cancelling before your renewal date if you do not wish to continue.

If a renewal was charged in circumstances you believe are unfair (for example, a billing error), contact us — we review these cases individually.

How to request a refund

Request a refund via our contact form using the email linked to your account — or email contact [at] eteext [dot] com with the word "refund" in the subject. You do not need to give a reason for a first-purchase refund within 14 days.

Payments for ETeext PRO are processed by Paddle.com, our Merchant of Record. Approved refunds are executed by Paddle to your original payment method, typically within 5 to 10 business days depending on your bank. You can also reach Paddle directly through the receipt they emailed you.

Fair use

We reserve the right to refuse refunds in cases of abuse, such as repeated subscribe-and-refund cycles or the creation of multiple accounts to chain trials or guarantees.

Contact

Any question about billing or refunds: use our contact form or email contact [at] eteext [dot] com.